|Quick & Easy On-line Returns|
Take just a couple minutes to complete our on-line return request form and get your RMA number and return instructions right away,
or call us at 1-866-GPS-CITY to talk to a service rep.
Take Up To 30 Days To Return An Item
You may return most items, except for non-returnable items noted below, within 30 days of delivery. Returned items must be in new condition with all original packaging and accessories. All returns require
prior approval by submitting a Return Material Authorization (RMA) request. We'll also pay the return shipping costs if the return is a result of our error.
What items are non-returnable?
The following items are not returnable unless defective:
Clearance items, special order items, DVD's, VHS videos.
Manufacturer refurbished, re-certified, re-manufactured, or newly overhauled products.
Opened software, opened unlock certificates, electronic charts, data cards.
Aviation GPS units (The manufacturer does not allow returns of these items.)
Items with serial number missing or removed.
Items with UPC code missing or removed.
Items from Net 30, volume, or discounted orders.
Bundled items where the bundled software has been opened, used, and/or unlocked.
My item is defective within the first 30 days - will you replace it?
Yes. If your item proves to be defective within the return period of 30 days, we will replace it with another of the same item. Please double check that the reported defect is real - we test all defective returns and if the defect cannot be verified, the item will be returned to you at your expense. We can help you to determine if it is defective - just give us a call at 1-866-477-2489 and please have your order number handy. We will ship the replacement to you at no cost using a ship method of our choice (typically STANDARD or GROUND). You are responsible for return shipping costs to return defective items. After the return policy period expires, the terms of the manufacturer's warranty will apply and you should contact them directly for repair.
Can I exchange an item?
Yes. Simply order the new item you want online at your covenience, then complete a Return Request for the return of your original item. Make sure you include all items with your original unit when it is returned to us or else we cannot process your return.
When do I get my refund?
We will process your return and any refund within 5 to 7 business days after we receive it. Shipping and handling fees are not refundable unless the return is the result of our error. Your credit card company typically will take 5 to 7 business days to process the refund. After your return is processed, we'll send you a confirming e-mail message. Refunds may be subject to a 10% restock fee. Items returned after 30 days, in non-new condition, or missing the original packaging or accessories will be assessed restock fees of up to 25%.
Can I return my item with the UPC code missing from the box (I sent it in for a rebate)?
Items that have had the UPC code removed from the outer box cannot be accepted for return. For defective items, please contact the manufacturer for warranty repair.
The product I recently purchased has a lower price now - can I get a refund or credit?
Item prices in effect at the time of purchase reflect daily market conditions, foreign exchange rates, and the dynamic nature of retailing on the web. Additionally, we have no control over price changes from suppliers, nor are we given advance notice of changes. As such, and given the deep discounted pricing we offer, we apologize sincerely that we are unable to provide a price protection guarantee or a credit for price changes that have occurred after your order has been processed for shipment.
What is the process to return an item?
We suggest you follow these 3 easy steps to return an item. (We have tried to make this process as simple and painless as possible!)
Step 1: Obtain a Return Material Authorization (RMA) number using this Return Request form.
Step 2: Package the items you are returning in a strong, secure box.
Step 3: Send them to the address shown at the bottom of this page.
What is an RMA (Return Material Authorization) number?
The Return Material Authorization number is a tracking number that allows us to track your return once we receive it. Our shipping department receives numerous shipments each day and the RMA number allows us to recognize your returned items and to handle your return promptly. We apologize, returns without an RMA number will be refused.
How do I obtain an RMA (Return Material Authorization) number and how long is it valid for?
You may request an Return Material Authorization (RMA) number online using the Return Request form. Return Material Authorization (RMA) numbers are valid for 10 days from the date of issue - please ensure that your return arrives within this time period.
How do I ship the returned items?
We suggest you pack the items securely using the box and packing material that came with the original shipment for the item. Otherwise, use a packaging method that will secure the item(s) and protect them from damage during shipping. Include a copy of your invoice or packing slip, and return to us using any shipping company of your choice. Please note that GPS City Canada is not responsible for any loss or damage to the product during return shipping to GPS City Canada.
What address do I ship the returned items to?
Returned items must be shipped to the address shown on the invoice you received with the order. For your convenience, this address is shown below:
GPS City Canada Returns Department
RMA# (enter your RMA# here)
#12, 49 Aero Drive NE
Calgary, AB T2E 8Z9