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Shipping Information
99% Pure!
Over the 15+ years we have been operating, we have built one of the most efficient shipping operations in this business. Over 99% of all orders we receive ship the same day if items are in stock and
the order is received prior to the cut-off time, 4PM Eastern Time. As well, many times we are able to ship orders received after the cut-off time.
Ship Notification
We automatically send you an email with your order tracking number when your order ships.
Track Your Shipment
The Order Status page on our web site is the quickest method for you to get information on the status of your order. When your
order ships, we email the shipping information to you by the end of each work day. This info will include your tracking number and a link for you to click to follow your order's
progress from our facility to yours.
PO Boxes
If you are shipping to a Post Office Box (PO Box), please select a Canada Post mail-based shipping method during checkout, otherwise the shipment may be delayed.
Remote Destinations
If the destination shipping address is in a remote area, the shipping rate may increase during the checkout process if our carrier's determine your
shipping address to be in an outlying or rural area (this is beyond our control). The adjusted shipping amount will be shown during the checkout process, so you will be able to see any changes.
Shipping Policy
We ship all in-stock orders on the SAME DAY (if received by cutoff time) of receiving your order. On rare occasions, items shown in stock on the product page at the time of your
order may not be in stock when the order is processed. This may be due to stock levels dropping due to prior order activity or if your order was delayed for processing reasons. In this situation,
your order will be set to 'Backorder' status while we expedite the missing items. Once the backordered items are received (typically in 1 to 3 days), your order will ship that same day. If you
would like your items faster, please see the 'Shipping Options' section below.
Shipping Options
By default, orders ship when all items are in stock. If you would like your items faster, you can choose to ship items as they become available. You can select this option
during the checkout process by indicating your preferred choice in 'Shipping Options'. Each shipment will ship using the ship method chosen. Standard shipping fees apply for each shipment.
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Refused Shipments
The quickest way for us to process a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a
few days. If you refuse shipment, the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product. We recommend
that you accept delivery of the product and then return the shipment by first obtaining an Return Material Authorization Number for the return.
Missing or Damaged Shipments
We guarantee all signature-required deliveries through their respective carriers. Should there be a problem with a package that has been damaged in transit or erroneously
confirmed as received, we will file a claim with the contracted carrier on behalf of the customer, and will refund payment or re-ship the item upon the settlement of the
claim. Please allow up to 3 weeks for the settlement of Fedex/UPS claims, and up to 6 months for settlement of USPS/Canada Post claims.
We are unable to refund or reship on standard shipments that do not require a signature, or on any orders damaged due to customer negligence.
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